We are H1 – Customer service near you
Contact Center Services
Tailored outsourcing of Customer Service, Technical Support or Answering Services. Frictionless support in all channels, around the clock if you want.
Our advisory services
We can support your business during sweeping changes, improvements and streamlining in order to build profitable relationships with loyal customers.
Get started with customer service
Think big but start small. The “GO” customer service is a service suited to those who want help getting started with outsourced customer service for the first time.
We are certified for our quality work
ISO 9001 is an internationally-recognised management system standard for quality work. ISO 9001 specifies clear guidelines and requirements for a quality management system and how it contributes to the ability to deliver services that meet the customers’ requirements.
ISO 14001 is an internationally-accepted standard for environmental management systemS, based on 55 “shall” requirements of an environmental management system. ISO 14001 is based on continuous improvements within the business.
The ISO 27001 standard is a European standard for an Information Security Management System (ISMS). The standard specifies the requirements for design, introduction, maintenance and constant improvement of a management system.
Your needs are our starting point
Each assignment is always unique. Let us maximise your customer service:
- Optimised availability using the latest technology
- Lower costs with the aid of H1’s efficient customer service
- Higher income due to H1’s expert knowledge of customer relationships and additional sales
- Optimised customer experience through H1’s Happy philosophy
Quality-assured deliveries
Technology, digitalisation and globalisation mean that customer service is undergoing constant change. GDPR has led to a focus on security with regard to information assets.
To ensure that our delivery meets current requirements, H1 has implemented a number of ISO standards. The starting point is a quality-assured working process and secure handling of our clients’ information assets.
Sustainable enterprise
Our commitment is long-term, which we formulate as:
- Sustainable business – stable customer relations for proactive collaboration and mutual development
- Sustainable people – our HAPPY philosophy for employee satisfaction at work
- Sustainable environment – constant work on environmental stressors
Nyheter
Missade du Kontaktadagen 2019?
2019-06-04
Kontaktadagen är Contact Center branschens årliga konferens för inspiration och kunskap. Tema för 2019 var "Förtroende – det framtida kapitalet". Ett passande tema för oss på H1 eftersom vi arbetar enligt följande ledningssystem; ISO 9001 & 27001.
Customer cases
Support and customer service in a combined solution for a future-oriented and climate-smart car pool…
Customer service for Smarteyes, a fast-growing chain of opticians with a total of 78 stores in Sweden, Denmark and Germany.
Customer service for Sweden’s largest book club. The club offers a wide range of children’s books, literature and professional literature.
Secure customer contact
When you see this symbol, you can rest assured that you have contacted a professional company that complies with Swedish legislation and industry standards. Furthermore, you can be certain that the company takes good care of its employees. The Kontakta trade association awards this label on an annual basis to member companies that fulfil the requirements.
