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CQC – Call Qualification

Understanding and qualifying customer service calls make ways for proper business decision

In customer service, many different types of calls are managed hence valuable information is generated in the interaction with the customer. Information such as feedback of product or service, the customer experience and what the call is about can be solid data for decisions of improvements and changes in product, service or CX.

Using H1’s powerful customer service platform, customer service calls can be classified in real time – CQC. Calls are classified given a client-unique table and can easily be changed dynamically over time.

Advantages of CQC:

  • Get a solid overview of type and volume of your customer service calls.
  • Instant feedback of changes in case types
  • Easier to quickly optimize agent skills to current call types

 

Learn more about H1’s outsourced Contact Center delivery 

Contact Linus Hedén for more information

In customer service, there are unique opportunities to effectively develop decision material, do you want to explore what CQC can do for your customer service? You can reach Linus on:

E-mail: linus.heden@h1.se

Or fill in your details below and he will contact you.

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