Resource planning services
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Collect and analyse data
Collect historical data and statistics regarding volumes and call patterns. -
Forecasting future call volumes
Create key performance indicators by processing historical data. Analyse and communicate future forecasts as well as the outcomes of historical forecasts. -
Resourcing needs and scheduling
Calculate the estimated staffing needs at different interval levels and create flexible schedules, a key to successful staffing. -
Analysis and monitoring
Identify deviations, needs and problems in daily operations and suggest solutions for how the company’s resource planning should be optimised.