Your customers will encounter experienced telephone operators that provide you and your customers with the best possible service – around the clock if you want.
CEO, H1 Communication AB
More than just answering your customer calls on time
We can answer around the clock, 365 days a year if you want! We answer with your company’s unique greeting and we are able to respond to more straightforward cases such as:
- Opening hours, contact details and directions
- Questions concerning invoices, organisation registration number, etc.
- Less detailed information and products/services
According to your wishes.
No missed calls, no lost business
We direct all calls to the right person/unit/department. If the requested person/unit/department is not available, we provide the customer with information about when they are expected to be available. We also take messages and inform you by text message and/or e-mail.
Language – We answer in Swedish and English
Naturally we can deal with your customer communication in several languages.
Do you need more languages?
We can deliver an answering service in
Flexible management of out-of-office messages
Manage and change out-of-office messages quickly and flexibly in our app. Your employees can quickly and easily manage and change out-of-office messages directly on their desktops, mobile phones or tablets.
Optional services in Answering Service
You can choose from a lot of options to tailor our service to your needs.
- Call connection to the requested person
- Statistics package
- Mobile reference
- Extra connection
- Recording of night-time answer
- Out-of-hours calls/Fault reports around the clock, all year round
We answer over 16,000 calls every day
Every day of the week: 07.00–19.00
- Text message
- Call connection
- Requested person/unit
Monday–Friday: Around the clock
Every day of the week: Around the clock
Call forwarding to the requested person/unit
- Monitored connection
- Call connection with presentation of caller
- Text message