Your customers will encounter experienced telephone operators that provide you and your customers with the best possible service – around the clock if you want.
Mona Silfver
CEO, H1 Communication AB
More than just answering your customer calls on time
We can answer around the clock, 365 days a year if you want! We answer with your company’s unique greeting and we are able to respond to more straightforward cases such as:
- Opening hours, contact details and directions
- Questions concerning invoices, organisation registration number, etc.
- Less detailed information and products/services
According to your wishes.
No missed calls, no lost business
We direct all calls to the right person/unit/department. If the requested person/unit/department is not available, we provide the customer with information about when they are expected to be available. We also take messages and inform you by text message and/or e-mail.
Language – We answer in Swedish and English
Naturally we can deal with your customer communication in several languages.
Do you need more languages?
We can deliver an answering service in
- Swedish
- English
- Norwegian
- Finnish
Flexible management of out-of-office messages
Manage and change out-of-office messages quickly and flexibly in our app. Your employees can quickly and easily manage and change out-of-office messages directly on their desktops, mobile phones or tablets.
Optional services in Answering Service
You can choose from a lot of options to tailor our service to your needs.
Options available
- Call connection to the requested person
- Statistics package
- Mobile reference
- Extra connection
- Recording of night-time answer
- Out-of-hours calls/Fault reports around the clock, all year round
We answer over 16,000 calls every day
Office
Monday–Friday: 07.00–22.00
Every day of the week: 07.00–19.00
Message management
- Text message
Options
- Call connection
- Requested person/unit
Office 24/7
Monday–Friday: Around the clock
Every day of the week: Around the clock
Call forwarding to the requested person/unit
- Monitored connection
- Call connection with presentation of caller
Message management
- Text message