Let us intensify your customers' experience. At H1, rather than manage different channels individually, we endeavour to be part of our client's Omnichannel solution.
Marie Kågeman
Business Area Manager, H1 Customer Service
World-class customer service
Our specialist skills are based on over 10 million customer contacts a year. We deliver qualified customer service to companies in a wide range of industries.
Our customer service handles
- Information on your company and its products and services
- Service issues
- Contracts and subscriptions
- Questions relating to invoices and payments
- Advanced technical support • Problem-solving in the case of complaints
- All Scandinavian languages and English
We are proud to wear your colours
At start-up, a training session is held for our agents to enable them to get to know your company’s range, customer structure and procedures. The training takes place either on-site or remotely.
Our agents will work flat out for your company to
- Put across your true corporate spirit
- Provide information on your customers
- Review procedures and working methods
Reports and monitoring of results
We increase your sales with better statistics and information on your customers. Our app allows you to monitor statistics on our response times, number of customer cases and much more in real time.
Reports and monitoring of results
“We present overall statistical reports at regular intervals. We monitor results against set targets and work proactively to optimise our delivery.
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A tailored solution for your organisation
Our Work Force Management Team consists of forecasters, schedulers and real-time managers who help you estimate, improve and streamline staffing. Do you also require the H1 agents to have a specific skill? We can make sure they have the training and experience in the industry you are looking for.
Economical and efficient customer service
- No over- or under-staffing
- Increased and improved productivity
- Agents who know your industry
What do you think, Multichannel or Omnichannel?
Allow us to intensify your customers’ experience and build profitable relationships. Our CRM consultants have many years’ experience of complex Customer Relationship Management projects. Today’s customers use the channel that best suits them at any given time. For example, you can start off a case through a phone call, follow it up using chat and then ask follow-up questions by e-mail or through a physical visit to a store.
What do you think, Multichannel or Omnichannel?
At H1, we endeavour to deliver an optimal solution for our clients and customers regardless of whether they require an Omnichannel solution or communication in a single channel. We make sure that each step in a customer case is well documented from start to finish, regardless of the channel. That means that our agents and your personnel have complete information available on previous interactions and interaction with the customer.
That is what we call real customer service.
Security and information management
Our PKI (Public Key Infrastructure) Department are experts on certificate and security solutions. For example, e-ids, smart cards, server certificates and encrypted e-mail (s/mime).
Security and information management
Due to the high level of security required on these services, our personnel are so-called “trusted employees” and are subject to record checks. The team is also physically separate from the rest of the company’s production, being housed in security-rated premises with their own access system.
Additional Sales & Retention
Helping our clients maximise revenues in customer contacts forms a natural part of an assignment.
All H1's agents receive training in sales
In many cases, our assignment includes:
- Retention & Winback
- Additional sales
- Bookings/quote requests
- Customer surveys
Your needs are our starting point
Every assignment is always unique. Allow us to maximise your customer service, lower your costs and at the same time optimise your availability using the latest technology and our own Happy philosophy.
Quality-assured deliveries 
Technology, digitalisation and globalisation mean that customer service is undergoing constant change. We have implemented a number of ISO standards to ensure that our delivery meets current requirements. The starting point is a quality-assured working process and secure handling of our clients’ information assets.
Sustainable enterprise
We see the bigger picture – enterprise must be sustainable in the long term from several points of view. Our definition of sustainable enterprise is based on three components: Sustainable business, Sustainable people and Sustainable environment.
Contact Marie for more information
Marie Kågeman is Business Area Manager at H1 Customer Service and can provide you with all the information. You can reach Marie on:
Mobile: +4676 109 17 56
E-mail: Marie.Kageman@h1.se
Or fill in your details below and she will contact you.
