World-class customer service
Our specialist skills are based on over 10 million customer contacts a year. We deliver qualified customer service to companies in a wide range of industries.
FRICTIONLESS SERVICE IN ALL CHANNELS
H1 Customer Service takes your customer cases all the way. Professional customer service in all Scandinavian languages and English. We are also open 24 hours a day, 365 days a year. We work flat out for your company and manage all or part of your customer contacts. For example by phone, e-mail, text message, chat, voice, web and social media.
Let us create the best possible experience for your customers!
Let us intensify your customers' experience. At H1, rather than manage different channels individually, we endeavour to be part of our client's Omnichannel solution.
Business Area Manager, H1 Customer Service
Our specialist skills are based on over 10 million customer contacts a year. We deliver qualified customer service to companies in a wide range of industries.
At start-up, a training session is held for our agents to enable them to get to know your company’s range, customer structure and procedures. The training takes place either on-site or remotely.
We increase your sales with better statistics and information on your customers. Our app allows you to monitor statistics on our response times, number of customer cases and much more in real time.
“We present overall statistical reports at regular intervals. We monitor results against set targets and work proactively to optimise our delivery.
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Our Work Force Management Team consists of forecasters, schedulers and real-time managers who help you estimate, improve and streamline staffing. Do you also require the H1 agents to have a specific skill? We can make sure they have the training and experience in the industry you are looking for.
Allow us to intensify your customers’ experience and build profitable relationships. Our CRM consultants have many years’ experience of complex Customer Relationship Management projects. Today’s customers use the channel that best suits them at any given time. For example, you can start off a case through a phone call, follow it up using chat and then ask follow-up questions by e-mail or through a physical visit to a store.
At H1, we endeavour to deliver an optimal solution for our clients and customers regardless of whether they require an Omnichannel solution or communication in a single channel. We make sure that each step in a customer case is well documented from start to finish, regardless of the channel. That means that our agents and your personnel have complete information available on previous interactions and interaction with the customer.
That is what we call real customer service.
Our PKI (Public Key Infrastructure) Department are experts on certificate and security solutions. For example, e-ids, smart cards, server certificates and encrypted e-mail (s/mime).
Due to the high level of security required on these services, our personnel are so-called “trusted employees” and are subject to record checks. The team is also physically separate from the rest of the company’s production, being housed in security-rated premises with their own access system.
Helping our clients maximise revenues in customer contacts forms a natural part of an assignment.
In many cases, our assignment includes:
Every assignment is always unique. Allow us to maximise your customer service, lower your costs and at the same time optimise your availability using the latest technology and our own Happy philosophy.
Quality-assured deliveries
Technology, digitalisation and globalisation mean that customer service is undergoing constant change. We have implemented a number of ISO standards to ensure that our delivery meets current requirements. The starting point is a quality-assured working process and secure handling of our clients’ information assets.
Sustainable enterprise
We see the bigger picture – enterprise must be sustainable in the long term from several points of view. Our definition of sustainable enterprise is based on three components: Sustainable business, Sustainable people and Sustainable environment.
Peter Hasselskog Bredesen is Business Area Manager at H1 Customer Service and can provide you with all the information. You can reach Peter on:
Mobile: +4673 180 39 14
E-mail: Peter.HasselskogBredesen@h1.se
Or fill in your details below and he will contact you