Technical support with professionals from your industry. We offer trained, experienced, qualified agents with the industry experience you are looking for.
Joacim Nilsson Ihren
Business Area Manager, H1 Technical Support
The highest quality with professionals from your industry
We offer trained, experienced, qualified agents with the industry experience you are looking for.
The highest quality with professionals from your industry
Are you looking for agents with a specific skill? Perhaps nurses, economists, mechanics or IT professionals? We arrange things to ensure that the agents that deal with your company’s customers have the right training, experience of the industry and, of course, social skills.
We deal with both B2B and B2C
We deliver technical support to a wide range of industries.
- Connections & broadband
- Telephony & TV
- Computers, network devices and storage
- Garden machines and domestic electronics
- Surveillance, alarm and call-out services
- IT helpdesk, Citrix and customer-specific services
We are proud to wear your colours
At start-up, a training session is held for our agents to enable them to get to know your company’s range, customer structure and procedures. The training takes place either on-site or remotely via E-learning.
Our agents work flat out for your company to
Our agents work flat out for your company to
- Put across your true corporate spirit
- Provide information on your customers
- Review procedures and working methods
A tailored solution for your organisation
Our Work Force Management Team consists of forecasters, schedulers and real-time managers who help you estimate, improve and streamline staffing.
Economical and efficient customer service
- No over- or under-staffing
- Increased and improved profitability
- We have agents who know your industry
Passionate, Personal and Professional
Our basic values allow us to guarantee an optimal solution for every assignment at all times.
We deliver a leading customer service with optimised customer satisfaction. Our services are based on a stable technical platform, the latest communication channels, agents with the right skills, a quality-assured delivery process and secure handling of information assets.
Security and information management
Our PKI (Public Key Infrastructure) Department are experts on certificate and security solutions. For example, e-ids, smart cards, server certificates and encrypted e-mail (s/mime).
Due to the high level of security required on these services, our personnel are so-called “trusted employees” and are subject to record checks. The team is also physically separate from the rest of the company’s production, being housed in security-rated premises with their own access system.
Technical support at several levels
1st, 2nd, and 3rd Line with the ability to carry out complex troubleshooting.
- SPOC service and Incident Manager
- PKI/Trust Services
- NOC function
- On-call management, alarm services and contingency services
- Help and Service Desk services
Your needs are our starting point
Every assignment is always unique. Allow us to maximise your customer service, lower your costs and at the same time optimise your availability using the latest technology and our own Happy philosophy.
Quality-assured deliveries 
Technology, digitalisation and globalisation mean that customer service is undergoing constant change. We have implemented a number of ISO standards to ensure that our delivery meets current requirements. The starting point is a quality-assured working process and secure handling of our clients’ information assets.
Sustainable enterprise
We see the bigger picture – enterprise must be sustainable in the long term from several points of view. Our definition of sustainable enterprise is based on three components: Sustainable business, Sustainable people and Sustainable environment.
Contact Joacim for a customised solution
Joacim Nilsson Ihren is Business Area Manager for H1 Technical Support and can provide you with all the information on greater efficiency in your company’s technical support! You can reach Joacim on:
E-mail: Joacim.NilssonIhren@h1.se
Or fill in your details below and he will contact you.
