Welcome to H1’s knowledge base. On this page, H1 will build up a knowledge base for anyone who wants learn more and obtain valuable tips on everything from customer services and best solutions to forecasting and how to make customer services more efficient.
Outsourcing customer services or customer support can be a big decision for many companies. A lot of questions arise concerning how to procure contact center solutions and setting up guidelines for the procurement can involve a lot of work since there is a great deal to reflect on and think about.
There are a number of different ways a customer services department can carry out upselling and cross-selling without making customers feel they are having the offer forced on them.